Privacy Policy 

This Privacy Policy explains how www.thesilknature.com (referred to as “we”, “us”, or the “Site”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

Contact
If you have any questions, need more information, or wish to file a complaint, you can reach us at:
Email: support@thesilknature.com
Phone: +92 300 8433499

Collecting Personal Information
When you use our website, we collect certain details to ensure the Site functions properly and to fulfill your orders. This includes information about your device, how you interact with the Site, and details you provide during purchase or customer support interactions. This is referred to as "Personal Information."

Device Information
Purpose: To optimize the Site experience and understand visitor behavior
Collected Automatically: Through cookies, log files, web beacons, etc.
Shared With: Shopify (to help operate the online store)
What We Collect: Browser type, IP address, time zone, cookies, pages viewed, products viewed, search terms, and interactions with the Site

Order Information
Purpose: To process your order, handle payments, communicate order updates, prevent fraud, and send marketing (if opted in)
Collected Through: Checkout process
Shared With: Shopify
What We Collect: Name, shipping and billing address, payment details, email, and phone number

Customer Support Information
Purpose: To assist you with any inquiries
Collected Through: Customer service interactions
Shared With: Only shared if necessary to resolve the issue
What We Collect: Any information you provide while requesting support

Minors
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided personal data, please contact us at support@thesilknature.com, and we will delete it.

Sharing Personal Information
We only share your personal data with trusted services necessary to run our store:
Shopify – our ecommerce platform. You can read their privacy policy on their official website.
Legal Requirements – We may share information if required by law, such as responding to subpoenas or court orders.

Behavioural Advertising
We may use your browsing activity to display personalized ads.
Google Analytics – Used to understand how visitors use the Site
Google Privacy Policy – Available on Google’s official site
Ad Targeting – We may share activity with advertising platforms (with your permission, based on your location)
Opt-Out Options – Available through Google Ads Settings, Facebook Ads Settings, and NAI Consumer Opt-Out tools

Using Personal Information
We use your personal information to:
Sell and deliver products
Process payments securely
Communicate about your orders
Share updates, offers, or product info if you opt-in
Improve the user experience on our website

Cookies
Cookies help us enhance your browsing experience. To learn more or manage cookie settings, visit trusted sources like All About Cookies.

Do Not Track
Our Site does not change its data collection practices based on “Do Not Track” signals from your browser.

Changes
We may update this policy occasionally to reflect new practices, services, or regulations. The latest version will always be posted on our website.

Complaints
To file a complaint, email us at support@thesilknature.com or call +92 300 8433499.
If we are unable to resolve your concern, you may contact your local data protection authority.